RLE Law are delighted to announce that it has become the only firm in Bridgend and Rhondda Cynon Taff to achieve the coveted Law Society's quality kite mark, the Lexcel accreditation.
The Lexcel accreditation is only awarded to solicitors who meet the highest management and customer care standards. Lexcel accredited practices undergo rigorous independent assessment every year to ensure they meet required standards of excellence in areas such as client care, case management and risk management.
RLE Law is committed to providing excellent customer care standards and this is fundamental to our core values. As such we relished the opportunity to demonstrate our commitment by applying for the quality mark.
The Law Society's Lexcel assessor was particularly impressed with the level of attention given to our clients and staff within the firm, commenting: "There is a real commitment to providing a quality service to clients and to continually improve performance. This is reflected in the directors' open approach to suggestions for improvement and in the understanding of all levels of staff of the importance of their role and of the part they individually play in delivering good client care."