RLE Law are delighted to announce that it has become the only firm in Bridgend and Rhondda Cynon Taff to achieve the coveted Law Society’s quality kite mark, the Lexcel accreditation.
The Lexcel accreditation is only awarded to solicitors who meet the highest management and customer care standards. Lexcel accredited practices undergo rigorous independent assessment every year to ensure they meet required standards of excellence in areas such as client care, case management and risk management.
RLE Law is committed to providing excellent customer care standards and this is fundamental to our core values. As such we relished the opportunity to demonstrate our commitment by applying for the quality mark.
The Law Society’s Lexcel assessor was particularly impressed with the level of attention given to our clients and staff within the firm, commenting: "There is a real commitment to providing a quality service to clients and to continually improve performance. This is reflected in the directors’ open approach to suggestions for improvement and in the understanding of all levels of staff of the importance of their role and of the part they individually play in delivering good client care."
“RLE Law acted on our behalf in a complicated probate dispute. We were extremely grateful and would like to express our gratitude for their utter professionalism in closing out this case which has been a problem for us for many years now. Thank you for being so cooperative and truly pleasant in your meetings and telephone calls with us. Please pass on our appreciation to your team that also helped out on our case, we found you all to be tremendously helpful and supportive.”
William John Whittle
“I am very satisfied with the service RLE Law have provided. They are very professional and I would definitely use them again”.
"I thought the overall service you gave was excellent, friendly and easy to understand."
"My advisor really put me at ease and explained eveything at each stage of the proceedings as I was very nervous. This has been the best service I have had from a legal office."
"I would like to state that the services given to us by your legal department were second to none. You were professional, friendly and executed the procedure of our conveyancing so smoothly. I would have no hesitation in recommending your practice to anyone."
"After using the services of RLE Law, I can honestly recommend this firm to anyone requiring legal advice and dealings. Their friendliness, quality of service and professionalism was second to none. In the future, if need be, I would not hesitate to use RLE Law again"
"I now feel happy and contented that my affairs have been put in order and the concerns I came to you with have been resolved."
“I think that the will service I received was excellent. It was very nice to be seen by young people who knew what they were doing. Very pleased with the service and will come again most definitely”.
Iris Pamela Owen
"I found that the care and attention to detail that RLE Law showed during my house purchase was exceptional. I found you had very approachable and friendly manner and your thorough explanation of queries in easy to understand terms was excellent. Thank you!"
"My solicitor helped me through a very difficult time and was very helpful. I am very grateful and appreciative. Thank you!"
"It is with great pleasure I am providing the following testimonial. My experience of the firm it was wholly positive. RLE Law acted on my behalf in a very professional manner, being prompt and efficient and acting in a no-nonsense manner which gave me total confidence in their advice. As a consequence of my dealings with them I would not hesitate to recommend the services of RLE Law to others."
t: 01656 656 861
f: 01656 859475
t: 01443 775000
f: 01443 775007
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