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The Conveyancing Quality Scheme Client Charter

Buying or selling a home is one of the biggest deals most of us ever make. We want to make it as easy for you as we can and will do all we can to make sure that everything goes smoothly.

As proof of this commitment, we are proud to have achieved the high standards of practice and integrity required to become accredited with the Law Society's Conveyancing Quality Scheme.

This Scheme's logo is your guarantee that our practice will provide high quality conveyancing services.

This Charter tells you what you can expect from us.

The Law Society’s Conveyancing Quality Scheme (CQS)

The Law Society has set up a new quality scheme for solicitors who deal with buying and selling property.

We are a member of the CQS, which means that we meet the high standards the Law Society sets to ensure that we give clients a professional and quality conveyancing service.

 

What we will do for you:

We will carry out our work for you in accordance with the good practice standards of the Law Society’s CQS.

 

What you can expect from us:

  • When you contact us to discuss your sale or purchase we will explain clearly the steps in the process and what you can expect from your solicitor.
  • We will tell you what the costs will be.
  • We will keep you informed of progress in your sale or purchase.
  • We will treat you fairly.
  • We will be polite and professional
  • We will respond promptly to your enquiries.
  • We will tell you about any problems as soon as we are aware of them
  • We will ask for your feedback on our service.
  • We will work in line with the quality standards of the Law Society’s CQS.
  • Click here for more information on the CQS

 

What to do if you are not satisfied with our service:

If you want to complain about a solicitor, please ask for details of our firm’s complaints procedure. Click here for more information about how to complain.

If you have any other concern about the firm as a member of the CQS please contact the Law Society team: cqs@lawsociety.org.uk

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