Can I Complain?
Our customer satisfaction surveys have told us that 98% of our clients rate our service as good or excellent, however we accept that there will be rare occasions when a client is unsatisfied with the service provided.
We want to give you the best possible service. However, if at any point you become unhappy with the service we have provided to you or you have concerns about your bill then you should inform us immediately so that we can do our best to resolve the problem for you.
We have a procedure in place which details how we handle complaints which is available on request from either office. We have eight weeks to consider your complaint. If we are unable to help you, then you can have the complaint independently looked at by the Legal Ombudsman.
The Legal Ombudsman can investigate complaints up to six years from the date of the problem happening or within three years of when you found out about the problem. If you wish to refer your complaint to the Legal Ombudsman this must be done within six months of our final response to your complaint. If you would like more information about the Legal Ombudsman their contact details are as follows:
Call 0300 555 0333 between 8.30am to 5.30pm.
For minicom call 0300 555 1777
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01or 02) from both mobiles and landlines. Calls are recorded and may be used for training and monitoring purposes.
PO Box 6806,
Do not send original documents to the Legal Ombudsman. They will scan any documents you send us to make computer copies and then destroy the originals.
Contact Us Directly
“I am very satisfied with the service RLE Law have provided. They are very professional and I would definitely use them again”.
"I would just like to add the most sincere thanks of my husband and myself. It was not like dealing with a large out-of-town practice but a most friendly one. Your costs are fair and fully justified and our family has found you to be first class from day one to the last day."
“RLE Law acted on our behalf in a complicated probate dispute. We were extremely grateful and would like to express our gratitude for their utter professionalism in closing out this case which has been a problem for us for many years now. Thank you for being so cooperative and truly pleasant in your meetings and telephone calls with us. Please pass on our appreciation to your team that also helped out on our case, we found you all to be tremendously helpful and supportive.”
William John Whittle
"I would like to state that the services given to us by your legal department were second to none. You were professional, friendly and executed the procedure of our conveyancing so smoothly. I would have no hesitation in recommending your practice to anyone."
"My solicitor helped me through a very difficult time and was very helpful. I am very grateful and appreciative. Thank you!"
"I now feel happy and contented that my affairs have been put in order and the concerns I came to you with have been resolved."
"My advisor really put me at ease and explained eveything at each stage of the proceedings as I was very nervous. This has been the best service I have had from a legal office."
“I think that the will service I received was excellent. It was very nice to be seen by young people who knew what they were doing. Very pleased with the service and will come again most definitely”.
Iris Pamela Owen
"I would like to pass on my sincere thanks to the property team. They have been nothing but excellent! The sale of my property was dealt with professionally and with patience. Your customer service is second to none and I would have no hesitation in using you again and recommending RLE Law to anyone."
"After using the services of RLE Law, I can honestly recommend this firm to anyone requiring legal advice and dealings. Their friendliness, quality of service and professionalism was second to none. In the future, if need be, I would not hesitate to use RLE Law again"
"I found that the care and attention to detail that RLE Law showed during my house purchase was exceptional. I found you had very approachable and friendly manner and your thorough explanation of queries in easy to understand terms was excellent. Thank you!"
"It is with great pleasure I am providing the following testimonial. My experience of the firm it was wholly positive. RLE Law acted on my behalf in a very professional manner, being prompt and efficient and acting in a no-nonsense manner which gave me total confidence in their advice. As a consequence of my dealings with them I would not hesitate to recommend the services of RLE Law to others."
"I thought the overall service you gave was excellent, friendly and easy to understand."
t: 01656 656 861
f: 01656 859475
t: 01443 775000
f: 01443 775007
|RLE Law is a trading name of RLE Law Practice Limited. This firm is authorised and regulated by the Solicitors Regulation Authority. SRA Number - 545984.||CONTRACTED WITH THE LEGAL AID AGENCY|
Registered in England and Wales at 4 Derwen Road, Bridgend, CF31 1LH. Company Number - 07336354. VAT Registration Number – 996 6759 29
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